Shipping Policy

Shipping Policy

Delivery Time: Standard delivery within 3-7 working days across Nepal (excluding remote hill/mountain districts), subject to exceptions.

• Our e-commerce store remains active, with free delivery on orders of NPR 5,000 and above, so you can shop from wherever suits you.
• No additional shipping charge applies to orders of NPR 5,000 or more.
• Where applicable, chicconepal.com ships across Nepal via standard shipping at a cost of NPR 500. This standard shipping charge may be revised from time to time in line with company policy.
• Deliveries are not made on Saturdays, public holidays, or outside the territorial limits of Nepal.
• Estimated delivery dates are indicative and not guaranteed, even though shipments are handled by reputed third-party courier partners. Despite our best efforts, unforeseen logistical challenges beyond our control may occasionally delay delivery. chicconepal.com does not accept liability for such delays and encourages you to contact our Customer Service team so we can help resolve them as quickly as possible.

What are the delivery times? Delivery typically takes 3–5 working days within the Kathmandu Valley, while deliveries to other districts of Nepal may take longer, typically 5–10 working days depending on location. If your delivery address is subject to any local restrictions on the movement of goods, our delivery agent will notify you accordingly.

How can I track the status of my shipment? You can track your order using the link in your shipping confirmation email, or by logging in to chicconepal.com and visiting the "Orders" section of your account, where you can check the progress of your shipment.

Why is my order tracking link not visible? If your order is delayed due to a courier's operational issues, the tracking link may not update in real time. Keep checking the tracking page in your account — the status will update as soon as it's available.

Delivery attempts: Our Customer Service team monitors all shipments and allows for up to two delivery attempts by the courier. If the courier reports that you are not contactable, that the address cannot be located, or that there is some issue with the delivery address provided when placing the order, we will contact you on the phone number provided with your order. If delivery still cannot be completed after the second attempt, the package will be returned to us and the order will be cancelled.