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Chicco Nepal

Privacy Policy

Privacy Policy

This Privacy Policy ("Policy") governs how First Smile Pvt. Ltd. collects, receives, processes, stores, and handles the personal information of users and customers ("You") in connection with your access to, use of, and any purchases made through chicconepal.com and any associated app ("Platform"). This Policy applies whether or not you make a purchase.

1. Information We Collect

  • Information you provide to us: such as your name, address, email, phone number, and other details given when you register, place an order, or contact customer support.
  • Information provided by a third party: for example, where someone arranges delivery to your address or sends you a gift voucher.
  • Automatically collected information: such as data gathered through cookies and similar technologies, including browsing behavior, device information, and IP address.

This information (together, "User Information") may include your contact and delivery details, payment details (excluding PINs or passwords), and your preferences regarding our products.

2. How We Use Your Information

We use User Information to:

  • Process, deliver, and support your orders and enquiries;
  • Improve our products, services, and the Site;
  • Communicate with you about orders, promotions, and offers (you may opt out of marketing communications at any time by writing to [insert First Smile contact email]);
  • Prevent fraud or other unlawful activity; and
  • Understand customer preferences through internal analytics.

Providing User Information is your choice. Where information is required to complete a transaction, we will indicate this at the point of collection; declining to provide it may mean we cannot complete that transaction.

3. Your Rights

You may request access to, correction of, or deletion of your User Information at any time by contacting us at firstsmile.npl@gmail.com . We will act on such requests as soon as reasonably possible, though we are not responsible for the accuracy of information you supply yourself.

4. Security

We adopt commercially reasonable security measures to protect User Information against unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Sharing and Disclosure

We do not sell your User Information. We may share it with First Step Pvt. Ltd. (our sister concern and the Authorized Importer/Distributor for Chicco in Nepal) and other group companies, service providers, or logistics partners assisting us in operating the Site or fulfilling orders; with government or law enforcement authorities where required by law; or with third parties where necessary to protect our rights or the safety of our customers, or to investigate suspected fraud.

6. Grievances and Contact

If you have concerns about how your User Information is processed, or about any other matter relating to these Terms, please contact:

First Smile Pvt. Ltd., Shop#22, L.G.F., Labim Mall, Pulchowk-3, Lalitpur, Nepal.  

Email: firstsmile.npl@gmail.com 

Phone: +977-9803400008

We will endeavor to address grievances in a timely manner.